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If you haven’t received your order confirmation or shipment confirmation emails, check this list of possible causes of this problem and some suggestions:

  • Our email may be blocked by your network. Please check your spam email folder
  • Your email address on our system may be incorrect. Please contact us.
  • Your payment has not been completed or we haven’t received payment confirmation from PayPal or Stripe. Please check and complete payment.
  • Our confirmation service was temporarily unavailable. Please contact us.

If you have an account on us, you can check your order status under My Account.

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