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Why am I not able to upload my file?

File type is not supported. PrintPond supports .pdf files, Word files with .doc, .docx extensions, PowerPoint files with .ppt, .pptx extensions, Photo files with .jpg, .jpeg, mpeg extensions. If your file is not one of the supported, you can convert your file to PDF and upload.

File size is beyond limit.

Temporary network issues may cause problems.

Sometimes changing browser can be the solution. For example if you use edge or safari browser you can try chrome browser.

If you are unable to upload your file(s), you can still place your order. After receiving order, for missing files, our automation system will share a Dropbox link where you can upload files.

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