How can I help?
Table of Contents
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Product Information
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- What size are PrintPond products?
- What is unbound or loose print?
- Can you punch, staple, fold, laminate or bind my prints?
- Do you print colour and b&w mixed?
- Can you print selected pages from a file?
- What is bleed?
- My design is full page; will I have white border?
- Can you give more information about guillotine cut?
- Can you print custom size documents?
- Documents with Markup and Highlight!
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- Do you have binding only service?
- Which binding styles do you have?
- Can you give more information about wire binding?
- Can you give more information about coil binding?
- Can you give more information about comb binding?
- Can you give more information about thermal binding?
- Can you give more information about metal binding?
- Can you give more information about hard case binding?
- Can you give more information about ring binder?
- Can you give more information about booklet binding?
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Ordering from PrintPond
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- Would PrintPond refuse to print my order?
- What do you mean with order preparation and delivery time?
- How long does the order preparation take?
- How long does the delivery take after order?
- Does PrintPond offer free shipping?
- Which shipping options do you have?
- What days are your working days?
- What days do you send out orders?
- What are your daily last shipping hours?
- Can I order next day delivery; how does it work?
- Do you have same day delivery option?
- What do I do, if my order hasn't arrived in the specified time?
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Your Orders and Your Account
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- I've just placed an order - is it possible to make changes the file, paper or quantity?
- Can I change the shipping address?
- Can I change the shipping speed or method?
- Can I add more to an order I've just placed?
- I placed individual orders, can you combine them into a single shipment?
- Can I cancel or change my order?
- Can I cancel a single item from my order?
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About Us
I haven’t received order or shipment confirmation email
If you haven’t received your order confirmation or shipment confirmation emails, check this list of possible causes of this problem and some suggestions:
- Our email may be blocked by your network. Please check your spam email folder
- Your email address on our system may be incorrect. Please contact us.
- Your payment has not been completed or we haven’t received payment confirmation from PayPal or Stripe. Please contact us.
- Our confirmation service was temporarily unavailable. Please contact us.
If you have an account on us, you can check your order status under My Account.
