How can I help?
Table of Contents
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Product Information
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- What size are PrintPond products?
- What is unbound or loose print?
- Can you punch, staple, fold, laminate or bind my prints?
- Do you print colour and b&w mixed?
- Can you print selected pages from a file?
- What is bleed?
- My design is full page; will I have white border?
- Can you give more information about guillotine cut?
- Can you print custom size documents?
- Documents with Markup and Highlight!
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- Do you have binding only service?
- Which binding styles do you have?
- Can you give more information about wire binding?
- Can you give more information about coil binding?
- Can you give more information about comb binding?
- Can you give more information about thermal binding?
- Can you give more information about metal binding?
- Can you give more information about hard case binding?
- Can you give more information about ring binder?
- Can you give more information about booklet binding?
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Ordering from PrintPond
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- Would PrintPond refuse to print my order?
- What do you mean with order preparation and delivery time?
- How long does the order preparation take?
- How long does the delivery take after order?
- Does PrintPond offer free shipping?
- Which shipping options do you have?
- What days are your working days?
- What days do you send out orders?
- What are your daily last shipping hours?
- Can I order next day delivery; how does it work?
- Do you have same day delivery option?
- What do I do, if my order hasn't arrived in the specified time?
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Your Orders and Your Account
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- I've just placed an order - is it possible to make changes the file, paper or quantity?
- Can I change the shipping address?
- Can I change the shipping speed or method?
- Can I add more to an order I've just placed?
- I placed individual orders, can you combine them into a single shipment?
- Can I cancel or change my order?
- Can I cancel a single item from my order?
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About Us
Why can’t I track my order?
Royal Mail service we are offering is an economy service with limited tracking information.
Tracking only activates after delivery attempt. If the parcel is delivered, you will see delivery confirmation, if delivery attempt is not successful, you will see the options. In general, no delivery information means no delivery attempt made by Royal Mail.
Courier service offers advanced tracking. You can start to track your parcel just after collection from PrintPond facility. If selected service is courier service and if you are not able to track please contact us.
